Rugby Town Centre Safer Neighbourhood Team
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Partners and Volunteers


Samaritans Logo - Click to open website

Samaritans is available 24 hours a day to provide confidential emotional support for people who are experiencing feelings of distress or despair, including those which may lead to suicide. In the UK dial 08457 90 90 90, for the cost of a local call. In the Republic of Ireland dial 1850 60 90 90, for the cost of a local call.

57 Moor Street,
West Midlands

Telephone: 02476 678678

Cranstoun Drug Services - Warwickshire

Cranstoun LogoCranstoun Drug Services is a non profit, independent, registered charity, providing a range of specialist treatment and rehabilitation services in the community and in residential centres based on the cycle of change with the aim of reducing the impact and harm caused by drug use to individuals and communities. Services include
  • Choosing to Change (group)
  • Auricular Acupuncture
  • Drop-in and Needle Exchange
  • Structured Intervention Service (SIS) and Brief Interventions
  • Assessments

Rugby CDA
1 Regent Place
CV21 2PJ

Telephone: 01788 569582

The Rugby BID Company Ltd

BID logo

What is a Business Improvement District (BID)

A BID is a defined geographical area in which business rate payers have voted to invest collectively in local improvements to enhance their trading environment.

The Rugby BID delivers a number of positive, relevant and timely services designed to maximise the town’s potential for you and your customers.

These services have been suggested by local businesses for the benefit of local businesses. They are additional to those already provided by the local authorities and are funded by a levy on every business whose rateable value is £2001 or more. This will generate approximately over £3million over five years to be spend in the BID area and enable to provide the following:

  • A business led, member driven organisation that has the needs of Rugby businesses at its heart.
  • Safer streets through CCTV and additional security services.
  • A cleaner, more welcoming town centre environment.
  • A friendlier place in which to live, work, shop or to visit.
  • A comprehensive marketing programme designed to promote businesses and facilities in the town and attract more customers

The Rugby BID Co Ltd is a private independent limited company that manages the delivery of these additional services and is led by a private sector board elected by all BID members.

The BID has the active support of Rugby Borough Council, Warwickshire County Council, Warwickshire Police and the Rugby branch of the Coventry and Warwickshire Chamber of Commerce.


The BID spans an area of approximately 108 acres in the heart of Rugby:

Albert Square
Albert Street
Bank Street
Castle Mews
Castle Street
Chapel Street
Chestnut Field
Church Street
Churchside Arcade
Church Walk
Clifton Road (to no. 55 and Lawrence Sheriff School)
Corporation Street
Drury Lane
Eastfield Place
Evreux Way
Gas Street
Henry Street
High Street
Hillmorton Road (to no. 38 and Lawrence Sheriff School)
James Street
Lawrence Sheriff Street
Little Church Street
Little Elborow Street
Manning Walk
Market Mall
Market Place
Moultrie Road
Newbold Road (to no. 43 and Rugby Police Station)
North Street
Queen Street
Railway Terrace (to Benn Partnership Centre and Institution of Chemical Engineers at no. 189)
Regent Place
Regent Street
Sheep Street
St Matthews Street
Warwick Street
Whitehall Road
Windsor Court


The Rugby BID organisation structure is detailed in the chart below. The Operations Director will report to a Board of Directors who will be elected by you, in accordance with the Memorandum and Articles of Association, on an annual basis.

Operations Director – Aftab Gaffar
Security Manager – Patrick Weir
Administrator – Jane Birks
Rangers x 8
Street Cleaners x 4
CCTV Operators x 7


The Rugby Rangers play a major role in making Rugby town centre a friendlier and safer place to be. Patrolling six days a week they advise visitors/shoppers about the services and facilities within the BID area and assist the local businesses in dealing with all manner of incidents ranging from lost people to anti-social behaviour.

Having radio contact with the BID CCTV Control Room and the Police the Rangers also link up with PubWatch and ShopNet and are in regular contact with the local council and the local business community.

The Rangers therefore are a visible friendly presence on the streets, yet they also act as a visual crime deterrent, to ensure everyone feels welcome, safe and comfortable.


As part of the BID promise we have employed a small team of dedicated cleaners to provide a range of specialist cleaning services above and beyond the litter picking and general cleaning provided by the local council including the removal of chewing gum and graffiti within the BID Area. The cleaning team also act as a ‘hit squad’ and are on call at immediate notice to tackle specific cleaning requests from local businesses.

A deep cleansing steam cleaning machine has also been purchased to deal with stubborn, ageing stains on streets and pavements. The BID Area will be given a deep clean treatment at least every other month which helps to keep our streets immaculate.


On 1 May 2006 the BID Co took over the Rugby town centre CCTV Control Room from Rugby Borough Council. One of the biggest and most important projects undertaken has been to upgrade the existing system and replace it with the latest digital recording system and install 22 new cameras and a new 2500 sq.ft. state of the art CCTV Control Room. With the addition of the new cameras, Rugby will have a total of 38 cameras, monitoring the BID area and an Automated Number Plate Recognition (ANPR) system has also been introduced on the town’s major entrance and exit points.

Our team of full time operators who have undertaken SIA training and we hope to achieve, in the near future, the British Standard for the Management and Operation of CCTV in public places.

With all these improvements in place the Rugby BID area can only be a safer place to shop, visit or trade.


Our marketing programme is well under way and promotions under the BID banner have taken place throughout the Xmas period with a fantastic range of competitions and prizes which attracted people into the town for both business and pleasure.

Further events are planned throughout the year, over the Spring and beyond into 2008. For more details log on to our website

Telephone: 01788 569436 01788 541334
Email address:

The Hope Centre

A day centre for homeless and badly housed people.

46A Church Street, Rugby, CV21 3PT

Telephone: 01788 572456

Rugby Borough Neighbourhood Watch

Rugby Borough Neighbourhood Watch is a voluntary association entirely staffed and run by volunteers for and on behalf of its members. We promote neighbourhood watch as a crime reduction scheme, help set up individual watch groups and support watch groups within the Borough of Rugby. So why not join us and be part of the ultimate good neighbour scheme!

Telephone: 07760121222
Email address:

Call us on:

01788 853743

or email us now
Rugby Town Centre SNT

map of Rugby Town Centre Safer Neighbourhood team area Rugby Town Centre highlighted
Click on the map to select your ward.